End-User Licence Agreement

1. Agreement and acceptance

This agreement is between the person or business using DetailHub Pro (“you” or “the Customer”) and the operator of DetailHub Pro (“DetailHub Pro”, “we”, “us” or “our”). By creating an account, starting a trial, purchasing a subscription, accepting this agreement or using the service, you agree to these terms and our Privacy Policy. If you use the service for a business, you confirm that you have authority to bind that business.

2. Business service and eligibility

DetailHub Pro is intended primarily for businesses and professionals operating in vehicle detailing and related automotive sectors. You must be at least 18 years old and legally capable of entering into this agreement. You are responsible for ensuring that your use is lawful in each country where you operate.

3. Licence

Subject to this agreement and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use DetailHub Pro during your trial or subscription for your internal business purposes. The service is licensed, not sold. No ownership in the software or underlying intellectual property is transferred to you.

4. Accounts and authorised users

You must provide accurate account information and keep it current. You are responsible for protecting login credentials, controlling authorised users and all activity carried out through your workspace. Accounts and credentials must not be shared with unauthorised persons. Notify us promptly at admin@detailhub.uk if you suspect loss, misuse or unauthorised access.

5. Trials, subscriptions and payment

Trial length, subscription price, billing interval and included features are shown when you register or subscribe. Unless stated otherwise, a paid subscription renews automatically at the end of each billing period until cancelled. Where payment details are collected for a trial, the first subscription payment may be taken when the trial ends unless you cancel beforehand.

You authorise our payment provider to charge applicable fees and taxes using your selected payment method. You must maintain a valid payment method. We may suspend paid features or access if payment is overdue or fails. Except where required by law or expressly stated at purchase, fees already charged are non-refundable. Promotional or founder pricing remains subject to the eligibility and continuity conditions presented with that offer.

6. Cancellation

You may cancel through the account-management facilities we provide or by contacting us. Cancellation prevents future renewal but does not ordinarily refund the current billing period. Access may continue until the end of that paid period. You should export any information you need before access ends.

7. Your business and customer relationships

DetailHub Pro supplies business-management software and is not a party to services you provide to your customers. You remain responsible for pricing, descriptions, availability, bookings, quotations, inspections, invoices, refunds, taxes, service quality, customer communications, consumer-law obligations and disputes. Information displayed through your online diary must be accurate and not misleading.

8. Customer data and privacy

You retain ownership of information, photographs and other content you submit (“Customer Data”). You grant us the rights reasonably necessary to host, process, transmit, back up and display Customer Data to provide, secure and improve the service. You are responsible for having a lawful basis and giving notices or obtaining permissions required to use personal information about clients, staff and other individuals.

You must not upload information that you are not entitled to use or instruct us to process unlawfully. Our handling of personal information is described in our Privacy Policy. Where we process client information on your behalf, you are normally the data controller and we act as your data processor.

9. Acceptable use

You must not, and must not allow another person to:

• Use the service for unlawful, fraudulent, abusive, deceptive or harmful activity.
• Upload malicious code, interfere with security, probe for vulnerabilities or disrupt the service.
• Access another customer’s workspace or data without authority.
• Copy, resell, rent, sublicense, reverse engineer or create a competing service from protected parts of DetailHub Pro, except where applicable law cannot prohibit it.
• Use automated methods to extract data or overload the service outside documented interfaces and reasonable use.
• Send unlawful or unsolicited messages or disregard marketing preferences and communications law.
• Upload content that infringes intellectual-property, privacy or other rights.

10. Third-party services

DetailHub Pro may connect with independent services such as Stripe, Xero, Google Calendar, DVSA data services and messaging providers. Their services are governed by their own terms, privacy policies, availability and charges. You authorise us to exchange the information needed to provide an integration when you connect it.

We do not control third-party services and are not responsible for their acts, omissions, outages or changes. Payment processing and settlement are performed by the connected payment provider. You are responsible for completing provider onboarding, maintaining your connected account and complying with its rules.

11. Intellectual property and feedback

DetailHub Pro and its software, designs, documentation, branding, databases and other service materials are owned by us or our licensors and protected by intellectual-property law. All rights not expressly granted are reserved. If you provide suggestions or feedback, you permit us to use them without restriction or payment, provided we do not identify you publicly without permission.

12. Service changes and availability

We may improve, modify, replace or discontinue parts of the service. We aim to provide a reliable service but do not promise uninterrupted or error-free availability. Maintenance, security incidents, third-party failures and circumstances outside our reasonable control may affect access. We will use reasonable efforts to communicate material changes or prolonged disruption where practical.

13. Suspension and termination

We may suspend or terminate access where reasonably necessary to address non-payment, material breach, a security risk, unlawful use, harm to another person or the service, or a legal requirement. Where appropriate, we will give notice and an opportunity to remedy the issue. You may stop using the service and cancel as described above.

On termination, the licence ends. Provisions concerning payment, intellectual property, liability, confidentiality, disputes and other terms intended to survive will continue. We may delete Customer Data after a reasonable account-closure period, subject to legal obligations and backup retention.

14. Disclaimers

The service is provided on an “as available” basis. To the fullest extent permitted by law, we exclude implied warranties not expressly stated here. DetailHub Pro is not accounting, tax, legal or financial advice. Reports, vehicle information, availability calculations, reminders and integration results should be checked before being relied on for important business decisions.

15. Liability

Nothing in this agreement excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings or business opportunity, or loss resulting from your failure to maintain suitable records or backups.

To the fullest extent permitted by law, our total aggregate liability arising from or relating to the service during any 12-month period will not exceed the fees you paid to DetailHub Pro during the 12 months immediately preceding the event giving rise to the claim.

16. Confidentiality

Each party must protect non-public information received from the other and use it only to perform or receive the service, except where disclosure is authorised, already lawfully known, independently developed, publicly available without breach or required by law.

17. Changes to this agreement

We may update this agreement to reflect changes to the service, law, security or commercial arrangements. The current version will be published here with an updated date. We will give reasonable notice of material changes where appropriate. Continued use after a change takes effect constitutes acceptance; if you do not agree, you must stop using the service and cancel your subscription.

18. General terms

You may not assign this agreement without our prior written consent. We may assign it as part of a reorganisation, financing, sale or transfer of the service. A delay in enforcing a right is not a waiver. If any provision is unenforceable, the remaining provisions continue. This agreement and documents expressly incorporated into it form the entire agreement about the service.

19. Governing law and disputes

This agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes, except where mandatory law gives an individual the right to bring proceedings elsewhere. Before starting formal proceedings, each party should make reasonable efforts to resolve the issue by contacting the other.

20. Contact

Questions about this agreement, subscriptions or the service can be sent to admin@detailhub.uk.